TERMS AND CONDITIONS
FOR THE SUPPLY OF GOODS THROUGH THE WEBSITE.
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THE CONTRACT BETWEEN YOU AND US
We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. This is not an Order Acceptance from Sarah Jordan. Our acceptance of your order takes place on the dispatch to you of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order in accordance with the clause 'Right for you to cancel your contract' below. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify do not use this site.
PRICING, DELIVERY AND DISCOUNT CODES
1 The prices payable for goods that you order are as set out in our website.
1.1. All of our prices are in UK Pounds. You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card.
2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
3 Promotional discount codes: We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this Website.
Such codes may only be applied to purchases of full-price
items and cannot be used in conjunction with any other offer or discounts.
4 Please refer to website for delivery times and costs.
5 Please note that prices in all printed publications are correct at the time of publication and we reserve the right to amend these without prior notification.
RIGHT FOR YOU TO CANCEL YOUR CONTRACT
1 Subject to 3. below, you may cancel your contract with us for the goods you order at any time up to the end of the fourteenth working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
2 To cancel your contract you must notify us by email at info@sarahjordan.co.uk or telephone us on +44 (0) 1239 654500
3 Your right to cancel your contract with us for the goods you have ordered is subject to:
4 a) You contacting us within 14 days of receiving your goods and receiving a confirmation email for this.
5 b) The item(s) cannot be a Bespoke Special Order, which due to their unique nature, cannot be exchanged or returned under any circumstances. Earrings cannot be returned for health and safety reasons.
To return your item, please refer to RETURNS on the website for more information.
6 Once you have notified us that you are cancelling your contract, any sum debited from your credit card will be credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, in the way detailed above, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you. Postage is not refunded.
CANCELLATION BY US
1 We reserve the right to cancel the contract between you and us if:
1.1. We have insufficient stock to deliver the goods you have ordered;
1.2. We do not deliver to your area; or
1.3. One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
2 If we do cancel your contract we will notify you by email or by telephone, and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
We will not be obliged to offer any additional compensation for disappointment suffered.
DELIVERY OF GOODS TO YOU
1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used.
2 All orders within the UK are delivered using Royal Mail Special Delivery or an alternative carrier during Royal Mail industrial action.
3 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
4 We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
5 If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
6 Please refer to ‘Delivery and costs’ on the website for more information
LIABILITY
1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 7 working days of the delivery of the goods in question.
2 If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:
2.1. to make good any shortage or non-delivery; or
2.2. to replace any goods that are damaged or defective; or
2.3. to refund to you the amount paid by you for the goods in question in whatever way we choose.
3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under the clause mentioned in 2.3. above.
4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
5 Notwithstanding the foregoing, nothing in these terms and conditions is
intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
6 We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.
NOTICES
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at info@sarahjordan.co.uk and all notices from us to you will be displayed on our website from time to time.
INVALIDITY
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
PRIVACY
You acknowledge and agree to be bound by the terms of our PRIVACY POLICY outlined on the website
THIRD PARTY
1 Third Party Rights: Except for our directors, employees, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
2 Third Party links: We may include hyperlinks on this Site to other websites or resources operated by parties other than Sarah Jordan,including advertisers. Sarah Jordan has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
GOVERNING LAW
Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.
ENTIRE AGREEMENT
1 These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.
2 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.
TRADE MARKS
Sarah Jordan Ltd is the operator of www.sarahjordan.co.uk. All trademarks, product names and company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.
EVENTS BEYOND OUR CONTROL
We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
OUR RIGHTS
We reserve the right to change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
OUR VAT NUMBER
Our VAT number is: 532 4253 72
RETURNS POLICY
The Company believes strongly in customer satisfaction. As part of this, and outside of statutory rights, we will offer an exchange, credit note or full/part refund for items that are returnable.
We will also strive to ensure the customer is aware of potential issues that may affect their jewellery in order to minimise the possibility of a return.
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Statutory rights
Customer’s statutory rights are not affected by this policy. This will include those defined under the Sale of Goods Act 1979 and later amendments, among other enacted laws.
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Non-returnable items
For health & safety reasons earrings are not resalable and are excluded from any refund. Items bought in a sale (as evidenced by the price on the receipt) are excluded from refunds Commissioned items are non-returnable.
Modified, customised or resized rings or jewellery cannot be returned
Jewellery not in an acceptable condition that would allow a resale of the item.
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Returning Items
Jewellery must be returned in perfect condition*, unworn and in the original packaging.
The receipt (a proof of purchase) is required as the items must be returned within the following timescales:
Dress Jewellery: 28 days from purchase date Non commissioned relationship Rings (invoiced): 28 days from purchase date
This applies to items bought from within the showroom or at distance. These timescales can be extended by the Manager by agreement.
*If there is a fault with the jewellery we will replace the jewellery or fully refund if preferred.
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Return outcomes
Returnable jewellery bought at distance can be returned for a full refund minus the original postage and packaging costs.
Faulty jewellery will be exchanged for an alternate item or a full refund given
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PRIVACY POLICY
Sarah Jordan is committed to ensuring that your privacy is protected. This privacy policy applies to any online and mobile website, application and digital service ("Services") Sarah Jordan Ltd, P.O. Box 64, Llandysul, SA44 5WT (hereinafter “Sarah Jordan", "we", "us", "our") and explains what information we collect, how we process it and the procedures that we have in place to safeguard your privacy.
We respect the privacy rights of our online visitors and understand the importance of securing and protecting the information collected about them.
If you do not agree to the following policy you may wish to cease viewing / using this website.
WHAT INFORMATION WE COLLECT
At Sarah Jordan we collect personal information about you in order to provide you with the best service and a personalised experience.
We gather this information about you when you engage with us and use our Services, including, but not limited to, when you purchase products using our sites, register or complete forms on our sites, submit user-generated reviews, and interact in any social media functions or digital marketing.
The Information that we collect from you includes, but is not limited to:
- Personal information such as your name, date of birth and gender;
- Contact information such as email address, postal address and telephone number;
- Financial information such as credit / debit card numbers;
- Your marketing preferences, including any consents you have given us when you subscribe to our newsletter or set up an online account.
If you contact us by telephone, email or live chat we may keep a record of that correspondence. We also collect some information automatically including, but not limited to:
- Information related to the browser, device or operating system you use to access our Services;
- Your IP address, the website you came from, information on actions taken on our Services including but not limited to pages viewed, dated and times of visits, time spent on each page, products viewed, clicked on, added to your basket and purchased.
HOW WE USE THIS INFORMATION
We process your personal data, including but not limited to the following purposes:
- To personalise our products and services for you;
- To process and fulfil your order and to provide products & services you have requested; - To provide customer service care;
- Sending you information about changes to our terms or policies;
- Verifying your identity;
- To prevent, investigate and/or report fraud, misrepresentation, security incidents or crime, in accordance with applicable law.
Where you give us your consent, we will use your personal data:
- For direct marketing, to send you newsletters and other promotional material about our Services and to use technologies to check if these have been received and opened to help make our communications relevant to you;
- To place cookies and use similar tracking technologies (as set out in the "Cookies" section and the information provided to you when those technologies are used) to personalise content and advertising for you and to make our content function better;
On other occasions where we ask you for consent, we will use the data for the purpose which we explain at that time.
If you no longer wish for us to use your personal information for marketing purposes you have an absolute right to opt-out at any time. You can do this by clicking on the unsubscribe link at the bottom of our emails, or by contacting us at info@sarahjordan.co.uk.
When you register your personal information with Sarah Jordan, you consent to the use of your personal data in line with this Privacy Policy. If you are under the age of 18, you must inform a parent or a guardian about our Privacy Policy and obtain their agreement to this before using any of our online services, including, but not limited to, registration with Sarah Jordan, subscribing to our newsletter or placing an order with us.
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WHO WE SHARE THIS DATA WITH
With your consent (where required), we share your personal data with trusted third parties we have engaged to perform business-related functions on our behalf. Including, but not limited to, handling payments, host services, maintain databases, deliver your order, conduct analytics.
In all cases, the third party is acting on Sarah Jordan’s express instructions and in accordance with this Policy, confidentiality and levels of security.
Without your consent, we share your personal data:
- With third party platforms such as Facebook or Google to send you targeted advertisements;
- In response to legal process, for example, in response to a court order or a subpoena, a law enforcement or government agency's request;
- With third parties if this will help us to enforce our policies and terms of use, to check for potential illegal activity, to protect the safety of other users of the Services or in response to a legal process;
- If we, or one of our business units, undergoes a business transition, like a merger, acquisition by another company, or sale of all or part of our assets.
RETAINING YOUR DATA
Where we process personal data for marketing purposes, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.
Where we process personal data in connection with performing a contract we will keep the data unless you ask for it to be removed.
YOUR RIGHTS
You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data.
You have an absolute right to opt-out of direct marketing at any time. You can do this by adjusting your preferences in the preference centre in My Account or by clicking on the unsubscribe link at the bottom of our emails, or by contacting us at info@sarahjordan.co.uk
These rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep. We will inform you of relevant exemptions we rely upon when responding to any request you make.
If you wish to discuss the personal data we hold about you please get in contact via info@sarahjordan.co.uk, calling (+44) 1239 654500 or writing to us at Sarah Jordan, P.O. Box 64, Llandysul, SA44 5WT
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SECURITY MEASURES
We have put in place physical, electronic, and managerial procedures designed to help prevent unauthorised access, to maintain data security, and to use correctly the personal data we collect online. These safeguards vary based on the sensitivity of the personal data that we collect and store.
Although we take appropriate measures to safeguard against unauthorised disclosures of personal data, we cannot assure you that your personal data will never be disclosed, altered or destroyed in a manner that is inconsistent with this privacy policy.
COOKIES
When you visit the Services we may store some information (commonly known as a "cookie" or similar technologies) on your device. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web.
We use cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests.
How to manage and remove cookies
If you are using our Services via a browser you can change your cookie preferences and withdraw your consent at any time using the Cookie Preferences Centre.
The Help menu on the menu bar of most browsers also tells you how to prevent your browser from accepting new cookies, how to delete old cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. If you choose not to receive cookies, you may still use most of the features on our website, including the ability to purchase products.
HOW DO I GET IN TOUCH WITH YOU?
We hope that we can satisfy any queries you may have about the way we process your data. If you have any concerns about how we process your data, or would like to opt out of direct marketing, you can get in touch at info@sarahjordan.co.uk, calling (+44) 1239 654500 or writing to us at Sarah Jordan, P.O. Box 64, Llandysul, SA44 5WT